Cancellations/Illness

We have policies in place to ensure a mutual understanding regarding engagement in our services. This page is the short/easy to read version, so please do read our full policy in our service agreement should you commence with services. If you have any questions about this policy, contact us at admin@asyouarealliedhealth.com.au.

We understand that sometimes you may need to cancel your session. To keep our services sustainable, we have a cancellation policy:

• Cancel at least 3 clear business days ahead? No cancellation fee.

• Within 2 clear business days? 100% of the session fee is applied as a cancellation fee.

If you’d like to reschedule, we’ll do our best, but if we can’t find an option that suits everyone, cancellation fees apply.

We always attempt to use the session time in a way that still benefits you or your child. Depending on the amount of notice given, we may be able to offer a telehealth session, or a phone call as an alternative. We may also complete non-contact supports such as planning for your future sessions.

If you/your child are unwell, please let us know, and we can aim to offer alternative supports. If you present to a session with viral symptoms (coughing, sneezing, rashes etc) we may leave/ask you to leave and cancellation fees will apply.

If you are more than 15 minutes late to a session and we have not been able to contact you, this will be treated as a cancellation, with charges for any travel done by the therapist.

Kindly note that it is your responsibility to let us know about cancellations, not teachers, support workers etc.

We send text and email reminders as a courtesy, but if you miss them for some reason and miss your appointment, fees still apply.

Medicare and Private Health don’t cover cancellation fees, but NDIS mostly does.